Refund policy

We do not usually give refunds if you simply change your mind or make a wrong decision. If you simply accidentally ordered the wrong size please contact us and we will do our best to accomodate you. If you would like to discuss further contact us at livealittleco@outlook.com.au

We will give a refund or exchange if the product was faulty or wrongly described from when you made the purchase. This policy is in accordance to the Department of Consumer Protection guidelines.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

We do not refund items for change of mind transactions. We will only refund your purchase if the item is damaged.

Please note that gift cards are non-returnable.

Preorders cannot be returned as they are made custom to order. Only allow for exchange to another product if acceptable before it is shipped out. 

To complete your return, we require a receipt or proof of purchase. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at livealittleco@outlook.com.au

Sale items
unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your items send us an email at livealittleco@outlook.com.au with a detailed note on what you need your order exchanged.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any more questions about our returns and refund policy contact us at livealittleco@outlook.com.au or our contact page on our website.